Scala Osteria payment policy—terms of service
These Terms of Service (“Terms”) govern deposits and balances for reservations, private dining, and special events at Scala Osteria (“the Restaurant”). By providing payment information and submitting a deposit, you agree to the following:
By providing payment information and submitting a deposit, you agree to the following:
1) Third-Party Payments
A third party may pay on the guest of record’s behalf using a Stripe link, invoice, or other electronic request issued by the Restaurant.
By submitting payment, the third party agrees to these Terms, including automatic assessment of gratuity, taxes, and fees as described below.
The guest of record remains responsible for any unpaid balance.
2) Deposits & Final Payment
For Special Events, a deposit is required at the time of booking.
For third-party payment requests (Stripe links, invoices, etc.), a deposit may be collected in advance or full payment may be requested, depending on the agreement.
Deposits are applied to the final bill but do not include tax, gratuity, or, for Special Events, any applicable booking fees.
The remaining balance is due on the date of service.
If the deposit or payment amount exceeds actual charges, the difference will be refunded to the original payment method within 48 hours of the date of service.
3) Authorization to Charge (Stored Credentials)
By providing a deposit or vaulting your payment information, you authorize the Restaurant to process charges in line with these Terms, including collection of the billed remainder on the date of service using the same payment method provided, unless an alternate approved payment method is presented.
The Restaurant follows card-network stored-credential rules, including consent to store credentials, use of proper transaction indicators, notice of material changes, and the right to revoke prior to processing.
4) Gratuity, Taxes, and Fees
All third-party payment requests (Stripe links/invoices or similar) are automatically assessed a 20% gratuity plus applicable sales tax on the total charges.
The gratuity is distributed to service staff in accordance with Restaurant policy.
Deposits themselves are not subject to gratuity or tax; gratuity and tax are applied only to final charges.
For Special Events, a 3% booking fee is added to all food and beverage charges.
5) Cancellations & Refunds
Special Events: Cancellations and refunds follow the signed Special Events Contract. If there’s a conflict, the contract controls.
Third-Party Payment Requests (Non-Event Reservations): Deposits are fully refundable unless applied to custom items such as cakes, florals, menus, or special-order food and beverage.
For deposits tied to custom items, a full refund is available only if your cancellation request is received via email at specialrequests@scalaosteria.com at least 72 hours before the scheduled reservation start time (Pacific Time).
No-shows or cancellations received less than 72 hours before the reservation are non-refundable where custom items are involved.
6) Communication & Notice
Cancellations or changes must be submitted to specialrequests@scalaosteria.com. Notice is effective when the email is received in that inbox. Phone messages, DMs, or voicemails are not considered official notice. All times are Pacific Time.
7) Agreement
By providing payment details and/or submitting a deposit, you confirm that you’ve read, understood, and agree to these Terms.